Shipping policy
Shipping Policy
House of Nero is pleased to offer shipping to customers in the United States, the European Union, and other international destinations.
Order Processing
Orders are generally processed and dispatched within 24–48 hours after order placement. Orders placed on weekends or holidays may require additional processing time.
Estimated Delivery Times
Estimated delivery time is approximately 3 business days for destinations within the European Union and approximately 5–7 business days for destinations outside the European Union.
Delivery times are estimates and are not guaranteed. Delivery may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside the reasonable control of House of Nero.
Shipping Charges
Applicable shipping charges are calculated based on the order and destination and are displayed during checkout before your order is completed. Shipping charges are separate from the product price.
Items within the same order may occasionally be shipped separately. If this occurs, you may receive more than one package and separate tracking information.
Tracking
When tracking information is available, it will be provided after your order has been dispatched. Please allow time for the carrier's tracking system to update after shipment.
European Union Orders
Orders delivered within the European Union generally do not incur additional import duties or import taxes upon delivery. Applicable taxes required for certain transactions are calculated at checkout when required.
Orders Delivered Outside the European Union
Orders delivered outside the European Union may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless duties and taxes are specifically shown as prepaid during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient. The recipient may be contacted by the applicable carrier or local customs authority for payment before delivery.
Customs requirements and charges vary by country and may change. Customers are responsible for understanding the import requirements applicable to their destination.
Shipping Delays and Delivery Issues
If you experience a significant shipping delay or believe your package has been lost or damaged during transit, please contact House of Nero as soon as possible so that we can review the shipment and assist you.
Contact Us
House of Nero, LLC
Email: houseofnerohq@gmail.com
Phone: (223) 384-0178